+

24%

Conversion boost
Fast Reviews

Jon Morgan

Managing Director

at

Dorset Cruises

member since
July 2018

In this customer story, we show how Dorset Cruises have built a lucrative cult-following of cruise guests who chose them over the competition to celebrate life's occasions.

0x

MORE REVIEWS ON

4x

MORE REVIEWS ON

5.0

AVERAGE 😍
Before After
Company Goal
To provide a way of asking cruise guests to feedback via SMS in less than 30 seconds
Requested Feature
To let customers share their feedback as a Facebook Recommendation via SMS
Outcome
430% increase in Facebook Reviews in less than a Month
After

Hover for before / after

Before
Before After
Before After
Before After
Before After
Before After
Before After

Customer

About

Jon Morgan

Jon is a cruising enthusiast and professional marketer. Starting from nothing, Jon and Jon have been an effective team - as a new boat on the Poole Quay mooring, they are already commanding a lions share of cruise tours departing from Poole Quay. This is testimony not only to Jon & Jon, but proof that a superior product backed up with an authentic story and great founders sets the conditions for a cult-like customer following.
  • Customer Since
    July 2018
  • Business Name
    Dorset Cruises
  • Industry
    Hospitality
  • New Reviews Added
    56
  • Monthly Interactions
    83
  • # of Reviews Increase
    437%
  • Collected Responses
  • CTR Difference
  • NPS Difference
  • Monthly Interactions
    83

Outcomes

Favourite use cases

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Use cases

Send Facebook review requests at just the right time and follow up automatically

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Interact with customers effortlessly over Messenger. Never miss a sale

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