+

28%

Conversion boost
Fast Reviews

Neil Bennett

Aftersales Director

at

Seward Group

member since
June 2018

In this case study, Neil Bennett reveals how he rallied the team together to increase the amount of Google reviews generated by 6x - sharing recommendations you can use for your business, too.

14x

MORE REVIEWS ON

3x

MORE REVIEWS ON

4.4

AVERAGE 😍
Before After
Company Goal
To get more reviews from happy customers
Requested Feature
A Fair and transparent plan, with Product Review collection and publication via on-site Widgets.
Outcome
Increased on-page conversion, with an 18% uplift in sales.
After

Hover for before / after

Before
Before After
Before After
Before After
Before After
Before After
Before After

Customer

About

Neil Bennett

Neil has worked with Seward for 21 years, joining as an apprentice technician and working his way up to Aftersales Director for the group. His background in mechanics and engaging team management make Neil a powerful influence, obsessed with delivering impeccable customer service consistently. Which the results speak for themselves - Neil has increased Seward Groups review velocity by over 1800%!
  • Customer Since
    June 2018
  • Business Name
    Seward Group
  • Industry
    Automotive
  • New Reviews Added
    304
  • Monthly Interactions
    173
  • # of Reviews Increase
    1,800%
  • Collected Responses
  • CTR Difference
  • NPS Difference
  • Monthly Interactions
    173

Outcomes

Favourite use cases

  • Use Seen to generate reviews on Google & Facebook
  • Use Seen to generate reviews on Google & Facebook
  • Use Social Influence product to increase conversions during a marketing campaign
Click to Start Your Free Trial
Click to Start Your Free Trial

Use cases

Send Facebook review requests at just the right time and follow up automatically

new release

Interact with customers effortlessly over Messenger. Never miss a sale

Recommended

Send personalised Google review requests to your customers and follow up automagically

New realease

View more #1 case studies

Jon Morgan
since
October 2018
Industry
Product
Review Increase
Feedback CTR
# of Responses
# of Reviews
Hospitality
Fast Reviews
437%
128
437%
View study
Lotti Eagles
since
November 2018
Industry
Product
Review Increase
Feedback CTR
# of Responses
# of Reviews
Hospitality
Fast Reviews
186%
3,972
186%
View study
Alexander Eaton
since
September 2018
Industry
Product
Review Increase
Feedback CTR
# of Responses
# of Reviews
Hospitality
NPS Feedback
256%
1,600
256%
1097
View study